Ship Agency
PT Pertamina Trans Kontinental’s Ship Agency delivers integrated vessel agency services as both General Agent and Handling Agent across all ports and terminals in Indonesia. Supported by a nationwide network, strong operational capability, and full regulatory compliance, PTK ensures seamless port calls, crew and vessel services, documentation handling, and financial settlement with high standards of safety, efficiency, and reliability.
Why Working with Us
1
Nationwide Port Network
Serving all major ports and energy terminals across Indonesia.
2
End-to-End Port Call Management
From pre-arrival clearance to post-departure reporting.
3
Regulatory & Compliance Excellence
Strong expertise in customs, immigration, quarantine, and port authorities.
4
Operational Reliability
24/7 coordination, fast response, and on-time vessel turnaround.
5
Customer-Centric Solutions
Tailored services for shipowners, operators, charterers, and cargo owners.
Ship Agency Services of PT Pertamina Trans Kontinental
| Ship Agency | Service Coverage | Operational SLA | Customer Benefits | Business Impact | Strengths |
|---|---|---|---|---|---|
| Crew Services | Crew change, transport, accommodation, medical | Response ≤ 2 hrs | Turnaround time -20% | Vessel availability >99% | On-time service >98% |
| Port & Regulatory Clearance | CIQP, port authority, class | Clearance ≤ 24 hrs | Zero delay port entry | Compliance rate 100% | Audit findings: 0 |
| Bunkering Coordination | Fuel supply & survey | Supply window ≤ 12 hrs | 100% fuel readiness | Schedule adherence >95% | Dispute rate <1% |
| Fresh Water Supply | Fresh & technical water | Delivery ≤ 6 hrs | Zero operation disruption | Port stay efficiency +15% | Quality compliance 100% |
| Other Vessel Requirements | Spares, provisions, stores | Lead time ≤ 24–72 hrs | Downtime -25% | Operational continuity >99% | Supplier network >100 |
| Integrated Agency Services | Port call, billing, reporting | Port stay reduction ≥20% | Cost efficiency +15% | Client retention >95% | Coverage: all major Indonesian ports |
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Let's Discuss Your Maritime Needs
Schedule a meeting with our marketing team to explore how we can support your maritime operations.
Phone
+62 21 80678500Marketing Email
salesmarketing.ptk@pertamina.com